ISSAIC
Manage Employee Passwords

This page provides password change/reset instructions for employees.

 

IMPORTANT INFORMATION

All employees must be enrolled in Multifactor Authentication (MFA). See Registration for MFA (Multi-factor Authentication).

Policies and Standards

Use of SAIC Username/Password accounts must be in accordance with (please ensure your MFA is set up before accessing the Policies and Standards links below):

You are responsible for all activity occurring through use of your accounts.

 

Registration for MFA (Multi-factor Authentication)

The preferred method for MFA is the mobile app – Axiad ID Wallet. The only authorized users of hard tokens are: (a) employees working in SCIFs or secure facilities that do not allow mobile devices or (b) employees who have an approved Cyber Security exception. If you need to request a Hard OTP token, submit an online request via ES3.
 

If you are locked out of SAIC systems due to MFA you will need a temporary passcode to access the registration portal. To obtain a temporary passcode please call the IT Service Desk and an agent can provide one to you.

  • Domestic: 877-WWW-SAIC (877-999-7242)
  • International: 00 + 1 + 865-481-1010

Once you have a temporary passcode the instructions for setting up an MFA token are below.

ID Wallet (soft token) set up instructions

OTP Token (hard token) set up instructions

How to use ID Wallet to access applications

Note: How to use OTP Token is referenced in the OTP Token set up instructions.

MFA (Offline Windows Login)

This section contains the Quick Reference Cards to set up QRentry. A method to log in to an SAIC endpoint which may be offline.

If you run into any issues during the set up please call the IT Service Desk for support.

  • Domestic: 877-WWW-SAIC (877-999-7242)
  • International: 00 + 1 + 865-481-1010

QRC – How to install and use QRentry

QRC – MFA Windows Login

Registration for Self-Service Password Reset (one-time set up)

You must register security questions before you can use the SAIC Self-Service Password Reset portal to change or reset your password. Registration instructions are included in the QRC and the video demonstration below.

Once you have registered for the Self-Service Password Reset portal, you may use it any time you forget your SAIC account password and need to reset it. However, should you need assistance, contact the SAIC Service Desk.

The password registration and reset portals are located outside the SAIC network, which is convenient for users who do not normally work at an SAIC facility. Both portals can be easily used with mobile devices including BlackBerrys, personal smart phones and/or tablet devices; however users with SAIC-managed workstations should continue to use the steps below to change their password.

Change Your Password (for users with SAIC-managed workstation)

To change your password on an SAIC-managed workstation:

  1. Press the keys Ctrl+Alt+Del.
  2. Select Change a password.
  3. Enter your Old Password, New Password, and Confirm Password.
  4. Click the arrow.
  5. Please wait while the system changes your password. You will receive confirmation that your password was successfully changed once completed.

Optional step for SAIC-managed computers: To synchronize your new password with your workstation and encryption you will need to connect to the SAIC VPN or an SAIC network connection and lock/unlock your system with your new password.

Change/Reset Your Password (for users without an SAIC-managed workstation)

You must register security questions before you can use the Self-Service Password Reset portal to change or reset your password. Refer to the Registration for Self-Service Password Reset section above.


Once you have registered for the self-service password reset portal, you may use it any time you need to change your SAIC account password or to reset a forgotten password. However, should you need assistance, contact the SAIC Service Desk.

Self-Service Password Change/Reset

Change or reset your password via the SAIC Self-Service Password Reset portal at https://passwordreset.saic.com (Instructions) and follow the prompts.

  1. Enter your username
  2. Provide answers to the three security questions. Please note the answers are case-sensitive and must be entered exactly as they were entered when you registered.
  3. Enter your new password and confirm by re-entering.
  4. Click Next
  5. You will receive a confirmation message indicating success/failure in changing your password.

Reset Your Forgotten Password (for all users)

You must register security questions in the registration portal before you can use the Self-Service Password Reset portal to change or reset your password. Refer to the Registration for Self-Service Password Reset section above.


Once you have registered for the self-service password reset portal, you may use it any time you forget your SAIC account password and need to reset it. However, should you need assistance, contact the SAIC Service Desk.

Self-Service Password Reset

To reset/change your forgotten password via the SAIC Self-Service Password Reset portal at https://passwordreset.saic.com (Instructions) and follow the prompts.

  1. Enter your username
  2. Provide answers to the three security questions. Please note the answers are case-sensitive and must be entered exactly as they were entered when you registered.
  3. Click the Password Reset option.
  4. Enter your new password and confirm by re-entering.
  5. Click Next
  6. You will receive a confirmation message indicating success/failure in changing your password.

Unlock Your Account (for all users)

Your account will automatically be locked for 30 minutes after your third failed log in attempt.

To unlock your account:

  • Wait 30 minutes for the account to automatically unlock; OR
  • Visit the Self-Service Password Reset Portal at https://passwordreset.saic.com; OR
    1. Enter your username
    2. Provide answers to the three security questions. Please note the answers are case-sensitive and must be entered exactly as they were entered when you registered.
    3. Click the Account Unlock option.
    4. Click Next.
    5. You will receive a confirmation message indicating success/failure in unlocking your account.
  • Contact the SAIC Service Desk by calling Toll Free 877-999-7242, and select menu option 4.

Note: If you have forgotten your password and that is why you are locked out, then please refer to the appropriate Reset Your Password instructions section above.

Close, Recertify or Request Account *

If you are an SAIC sponsor and need to take action on the behalf of a Temporary Employee:

  • Due to an employee transfer to another division, leave of absence or termination
  • Because the account is no longer in use.

You will need to go to the ITO Enterprise Accounts* page in order to close, recertify, or request an account.

* You will need to use your SAIC Username/Password to gain access to this web site.

SAIC Service Desk

For general info, visit the SAIC Service Desk.

For 24x7 Immediate Assistance, call:

  • Domestic: 877-WWW-SAIC (877-999-7242)
  • International: 00 + 1 + 865-481-1010

For online service requests (Non-Emergency):

Online Service Requests are processed Mon-Fri from 8 a.m. to 7 p.m. ET.

New Employee Account Setup

​Welcome to SAIC! You are ready to establish your basic SAIC computer accounts.

Begin the account setup process

Note: This process is for regular SAIC Employees only. If you are a Temporary Employee or Contractor, please contact your SAIC Sponsor.

Passwords
  • Must be between 8 to 14 characters
  • Must contain at least 3 of the 4 character types:
    1. lowercase alphabetic (a-z)
    2. UPPERCASE alphabetic (A-Z)
    3. numeric (0-9)
    4. special - Special characters are all characters not defined as letters or numerals on your keyboard (i.e., ` ~ ! _ # $ ^ * () , etc.)
    Note: The special character "&" is problematic for some SAIC applications. It is recommended that you do not use this symbol in your password. The special characters "(", and ")" may be problematic in rare combinations and should be used with caution.
  • Must not be a variation of your name or username
  • Must be different from a password used in the last 15 months
  • Must not contain spaces  

  Password Requirements & Tips

Database Passwords